Need Help? Call 2-1-1
DON'T forget about 2-1-1. This is an
easy-to-remember telephone number that connects callers to health
and human services, community resources, and government assistance
that may be needed. It is available 24/7 with a live person at
the other end to speak with. Or get help online:
Click Here for NJ 2-1-1 Online
2-1-1 is New
Jersey's community resource website. Just Call or Click!
2-1-1 can make it easier to locate where to go fro help, how
to apply, and get information.
2-1-1 is a
universally respected and growing national model. Today
there are over 190 million Americans in 45 states who
have access to community resources by dialing 2-1-1. On
February 10, 2005, New Jersey's 2-1-1 system was
There is a solid infrastructure in place. As a result,
2-1-1 is operational statewide by landline, cell phone
and Internet. 2-1-1 Call Centers are united through a
Virtual Private Network, utilizing broadband connections
and a statewide host server for database integration.
The system is handling over 150,000 inquiries.
2-1-1 is managed by the NJ211 Partnership, a subsidiary
of the United Ways of New Jersey which, in 2002, was
designated by the Board of Public Utilities as sole
administrator. The United Ways of New Jersey work to
improve lives by mobilizing the caring power of
communities. By affording the leadership to make 2-1-1
available to New Jersey residents, they have made an
Most recently, 2-1-1 demonstrated its value during a
time of crisis. 2-1-1 was used as a portal for Hurricane
Katrina evacuees from the Gulf States seeking assistance
with their relocation. Through 2-1-1, evacuees have been
connected with Care Managers who make sure they are
referred to the appropriate agencies and receive every
service they require.
Concurrently, 2-1-1 is an effective management tool. The
system generates real time data on requests, complaints,
and services. Over time, 2-1-1 data will improve the
quality of programs and services by making it possible
to harvest essential information on resource allocation
and use it for policy decision-making and budgeting.
- An easy-to-remember
telephone number that connects callers to the human
services they need.
- Available 24/7.
- Easily accessible by
landline, cell phone and the Internet at nj211.org.
- Calls are free and
- Multi-lingual / TTY
- Certified Call
Specialists make appropriate referrals and monitor
outcomes to ensure services are provided.
- Calls are handled
throughout New Jersey and local call centers are
geographically distributed throughout the state.
- 65% of the U.S.
population has 2-1-1 access.
- 2-1-1 is available in
all or part of 41 states. New Jersey is one of 17 states
offering coverage statewide.
resources that are offered through 2-1-1 vary from community
to community, 2-1-1 Call Specialists will provide
comprehensive information and referral services to callers
about a variety of issues, including:
Basic Human Needs Resource:
food banks, clothing closets, shelters, rent assistance,
Support for Seniors and Persons with
Disabilities: adult day
care, congregate meals, Meals on Wheels, respite care,
home health care, transportation, homemaker services.
Support for Children, Youth and Families:
childcare, after school programs, Kids Care (health
insurance programs), family resource centers, summer
camps and recreation programs, mentoring, tutoring,
Physical and Mental Health Resources:
health insurance programs, Medicaid and Medicare,
maternal health, Children’s Health Insurance Program,
medical information lines, crisis intervention services,
support groups, counseling, drug and alcohol
intervention and rehabilitation.
financial assistance, job training, transportation
assistance, and education programs.
New Jersey’s United Ways, the State of New Jersey, county
grants and the Verizon Foundation have generated more than
$2.2 million in resources to support 2-1-1 operations in New